Hotel Operations Manager

About the role

AccorHotel is looking for a passionate Operations Manager to lead day‑to‑day activities at the Mercure Alice Springs Resort. You will ensure high standards across all hotel departments and deliver exceptional guest experiences.

Key responsibilities

• Oversee Front Office, Reservations, Night Audit and Housekeeping operations to maintain quality and service standards.
• Lead and mentor the front‑office team, collaborate with the General Manager on revenue growth and cost‑control strategies, and ensure compliance with company policies and regulations.
• Monitor budgets, stock and operational expenses, and act as a leader during peak service periods.

Required profile

• Previous leadership experience in a hotel environment with a strong focus on operations.
• Excellent interpersonal and communication skills, able to work flexible rotating rosters including weekends, holidays and nights.
• Valid Responsible Service of Alcohol certificate and a proactive problem‑solving attitude.

Required skills

• Strong working knowledge of Opera/Opera Cloud.
• Proficiency with Microsoft Outlook and Microsoft Office suite.

What we offer

• Employee benefit card (Heartist) with discounted rates worldwide on accommodation and food & beverage.
• Opportunity to work in a supportive environment that encourages creativity and personal expression.