Home Support Assistant

About the role

Make every interaction count by supporting clients with genuine care and confident communication. As a Home Support Assistant at Carinity in Lawnton, you will provide customer support within the Homecare Contact Centre, helping residents live with dignity, comfort and connection.

Key responsibilities

• Receive and manage enquiries and referrals from customers and referrers.
• Check and process invoices for accuracy and payment.
• Enter and maintain client data in information systems.
• Assist the Home Support Coordinator with daily administrative tasks.
• Present information in an engaging and responsive manner.

Required profile

• Previous experience in a reception or administrative role, preferably in healthcare, NDIS or aged care.
• Ability to handle confidential material responsibly.
• Strong organisational and multitasking abilities.
• Excellent verbal and written communication skills.
• Current NDIS Worker Screening Clearance or Police Certificate.

Required skills

• Proficiency in Microsoft Office and other computer tools.
• Knowledge of Workplace Health and Safety procedures for office environments.

What we offer

• Not‑for‑profit (PBI) salary packaging options.
• Employee assistance program.
• Work‑life balance support.
• Ongoing professional development and training.
• Opportunity to make a real difference to the community.