Head of Strategy and Business Improvement

About the role

Smarter Communities, one of Australia's largest community management companies, is looking for a Head of Strategy and Business Improvement to work alongside its Managing Director and turn strategy into coordinated action across five brands. The role sits at the intersection of strategy, operations, technology and people, driving cross-functional programs and the AI and automation strategy. It is a senior leadership position reporting to the Managing Director, based in Sydney with a national remit.

Key responsibilities

• Analyse organisational priorities and existing processes, turning them into process improvement plans with responsibilities and timelines
• Prepare and run leadership meetings, offsites and governance forums, and follow through on decisions
• Drive improvement programs such as AI triage workflows, invoice automation, customer-facing dashboards and automated report generation
• Lead the AI and automation strategy with the Head of Technology & Innovation, owning the opportunity backlog and sequencing initiatives
• Oversee the design and piloting of AI-enabled tools, including staff-assist agents and document automation
• Run employee engagement mechanisms such as internal surveys, idea programs and feedback loops
• Facilitate goal-setting, KRA reviews and cross-brand alignment, and support the Managing Director on commercial and strategic matters including market analysis, agreement reviews and M&A opportunities
• Represent the Managing Director's office externally and champion continuous improvement and evidence-based decision making

Required profile

• Senior-level experience in organisational analysis, business process improvement, strategy or transformation, with a track record of taking cross-functional programs from concept to adoption
• Bachelor's degree or higher in Business, Management, Organisational Development, Technology or a related discipline, or equivalent professional experience
• Experience leading AI, automation or technology-enabled change
• Commercial acumen, including market analysis and exposure to agreement reviews or M&A
• Previous experience in strata or property services is advantageous

Required skills

• Stakeholder management and influencing, leading through partnership rather than authority
• Excellent written and verbal communication, able to turn complex information into clear recommendations
• Judgement and discretion to act as a trusted adviser to the Managing Director

What we offer

• Direct access to the Managing Director, regular one-on-ones and autonomy to make a meaningful impact
• Individual development plans, leadership training, study assistance, coaching and internal progression
• Hybrid working after probation, birthday leave, extra leave options, wellbeing initiatives, EAP support and team events
• Market-informed remuneration, referral rewards, customer review incentives, values recognition, novated leasing and employee discounts