Head of Retail

About the role

Daniel's Donuts is seeking a dynamic Head of Retail to steer its national store network. Reporting directly to the CEO, you will combine strategic oversight with hands‑on presence in stores, driving sales growth, profitability, and exceptional customer experiences across the brand.

Key responsibilities

• Develop and execute strategies that increase like‑for‑like sales, average transaction value, and units per transaction.
• Own the retail P&L, managing margins, labour productivity and overall profitability.
• Champion consistent customer experiences, operational excellence, food safety and retail standards in every location.
• Lead new store openings, relocations and network optimisation to achieve rapid profitability.
• Partner with Marketing to bring campaigns, loyalty programmes and product launches to life.
• Build and mentor Area Managers and the Store Support & Retail Standards Manager, fostering a high‑performing leadership team.

Required profile

• Proven senior leadership experience in a multi‑store retail environment.
• Strong commercial acumen with a track record of delivering sales growth and margin improvement.
• Ability to translate strategy into actionable store‑level initiatives.
• Excellent communication and people‑development skills.

Required skills

• Experience with ERP systems, specifically Odoo.