Head of Growth and Acquisition

About the role

Bupa Health Insurance is looking for a Head of Growth and Acquisition in Melbourne, reporting to the General Manager. The role owns the growth agenda across customer segments, products, channels, partnerships and health engagement, turning opportunities into policy, revenue and profit growth. It is a senior leadership position requiring strong commercial judgement, analytical capability and executive influence.

Key responsibilities

• Own the growth agenda and quantify, prioritise and rank growth opportunities by customer impact, commercial value, strategic alignment and feasibility.
• Translate opportunities into commercial strategies and mobilise cross-functional teams, directing investment and resources toward the highest-growth opportunities.
• Drive growth outcomes across policyholders, revenue, profit and customer value, balancing short-term growth with long-term enterprise value.
• Own growth strategies for Health Services participation, Digital Health, new health propositions and Blua active users, partnering with Health Services, Product, Digital and customer teams.
• Lead commercial assessment of acquisition strategies, offers, propositions and partnerships, working with Product, Pricing, Marketing, Digital and Distribution.
• Align leaders and teams, lead enterprise growth forums, prepare growth cases and investment submissions for executive leadership, and hold growth initiatives accountable through clear owners, milestones and success measures.

Required profile

• Significant experience leading growth, acquisition, commercial strategy, customer growth or business performance in a leading insurance, financial services, telecommunications, retail or customer-led organisation.
• Proven track record of policy, revenue and profit growth outcomes.
• Experience influencing executive leadership on growth priorities, investment decisions and resource allocation.
• Experience leading complex cross-functional initiatives and mobilising multiple stakeholders.

Required skills

• Customer economics, investment evaluation, business case development and P&L management.
• Strategic thinking, commercial problem solving, prioritisation and execution.