Head of Enterprise Accounts, Australia

About the role

Square has an established enterprise presence in Australia, supporting businesses such as Thisbowl, The Pancake Parlour and Brunetti Oro with technology that connects payments, commerce and operations. You will lead the enterprise account management team, with accountability for growing and retaining the existing customer portfolio and delivering the next phase of enterprise growth. It is a player-coach role: you set the commercial direction, lead and develop your account managers and stay directly involved in strategic opportunities.

Key responsibilities

• Own enterprise portfolio performance: set and deliver the strategy for retention, account growth and product adoption, and decide where the team invests its time.
• Lead and develop account managers, setting commercial priorities and performance expectations and providing coaching aligned to each person's experience and career goals.
• Stay directly involved in strategic deals: shape deal strategy, engage executive stakeholders and lead complex negotiations.
• Engage executive decision-makers to understand business priorities, show the value Square delivers and deepen relationships.
• Lead account and opportunity reviews, maintain accountability for growth plans, opportunity qualification and forecast accuracy.
• Balance growth, retention, pricing and account economics, working with Finance, Legal and other stakeholders.
• Align colleagues across a distributed global organisation (Product, Engineering, Sales, Support, Risk, Finance, Legal) and resolve competing priorities.
• Shape enterprise priorities in Australia and turn insights on customer needs, competition and portfolio risks into recommendations for product and commercial decisions.

Required profile

• 12+ years of professional experience, including substantial commercial responsibility for growing and retaining complex business accounts.
• 3+ years of direct people leadership in a commercial role, with a track record of developing account managers and delivering team commercial outcomes.
• A record of consistently exceeding commercial objectives, individually and through the team.
• Deep commercial experience, including shaping complex deals, negotiating agreements, evaluating trade-offs and building business cases.
• Credibility with executive decision-makers and the ability to build alignment across commercial, operational and technical stakeholders.
• Hands-on leadership approach combining clear direction with practical coaching and direct contribution.

Required skills

• Enterprise sales processes: qualification, stakeholder mapping, procurement, negotiation and forecasting.
• Strong stakeholder management and the ability to navigate a distributed global organisation.
• Ability to understand enterprise technology requirements and work with technical specialists.
• Fintech or payments experience is welcome but not required.

The role involves working with colleagues in multiple time zones and may require work outside normal business hours. Candidates may submit up to 9 active applications within a 60-day period; reapplications are accepted 90 days after a review. The company uses automated AI tools to evaluate applications and is an equal opportunity employer.