Guest Services Attendant – Front Office

About the role

Join the Front Office team at NRMA Ocean Beach Holiday Resort as a Guest Services Attendant. You’ll be the first friendly face guests see and help create memorable holiday experiences throughout their stay.

Key responsibilities

• Welcome guests, manage check‑ins and check‑outs, and handle enquiries via phone and email.
• Process payments, balance reception transactions, and use multiple reservation systems.
• Provide local recommendations, assist with bookings and resort services, and resolve guest issues professionally.
• Support the wider resort team during busy periods and deliver exceptional customer service during peak holiday trade.

Required profile

• Previous experience in reception, front office, customer service, administration or hospitality.
• Strong computer skills, ability to learn new systems quickly, and excellent communication.
• Ability to multitask, stay organised in a high‑volume environment, and maintain a warm, professional manner.
• Flexibility to work a rotating 7‑day roster including weekends, public holidays and school holidays.

What we offer

• Progressive flexibility and well‑being benefits.
• Complimentary myNRMA Rewards membership with discounts on groceries, movies, gyms, attractions and more.
• Employee referral bonus up to $2,000.
• Opportunities for career growth, progression or relocation within the NRMA Group.