Guest Service Agent - Song Hotel, Sydney

About the role

Song Hotel, located on Gadigal Country in Sydney, is looking for a Guest Service Agent. The role sits within the hotel's Guest Services team, which is the welcoming face of the hotel from check-in to check-out. It is a site-based, casual position with an immediate start available.

Key responsibilities

• Create welcoming, memorable experiences for every guest
• Handle bookings, payments and guest enquiries with care
• Stay calm under pressure and solve problems quickly
• Help create a safe, positive experience for everyone entering the hotel

Required profile

• Experience in hospitality, customer service or a related field
• Value meaningful work in a hotel with purpose
• Enjoy a supportive, values-led culture
• Deliver excellent customer service

The organisation welcomes applicants whose past experience does not match every requirement perfectly. Applications close at the end of the day on 24 November 2026, and early applications are given priority consideration.

What we offer

• Casual pay of $27.08 per hour plus 25% casual loading and superannuation (Hospitality Award, Level 2, Front Office Grade 1)
• Salary packaging benefits of up to $18,550 per year