Graduate Infrastructure Support Engineer

About the role

Content Guru is expanding its global cloud platform and is hiring graduate Infrastructure Support Engineers for its new Sydney office. This role offers the security of a well‑established company while allowing you to play a key part in building our presence in Australia.

Key responsibilities

• Monitor platform alerts across NOC and SOC environments and maintain monitoring configurations.
• Take ownership of incidents, faults and service requests, diagnosing and resolving technical issues.
• Provide customer support via telephone, email and web portals, ensuring clear communication throughout resolution.
• Support deployment of new services, upgrades and lifecycle management of hardware and software.
• Assist with security compliance, vulnerability management and continuous improvement initiatives.

Required profile

• Bachelor’s degree in Computer Science or a related field, or equivalent experience.
• Strong problem‑solving, analytical and communication skills with high attention to detail.
• Interest in infrastructure, cloud technologies and technical support environments.
• Willingness to learn, work in a team and participate in out‑of‑hours support rotations.