Graduate Customer Experience (CX) Coordinator

About the role

Symbio, part of the Aussie Broadband Group, is looking for an enthusiastic, curious and driven Graduate Customer Experience (CX) Coordinator to join its team starting 9 February 2027. The role sits in the Symbio Wholesale Division and helps improve the customer experience, with a focus on insights and service improvement. It is based in Sydney with a hybrid work model combining office and remote work.

Key responsibilities

• Gather, analyse and interpret customer feedback and CX data to identify trends, opportunities and actionable insights.
• Assist in improving the brand, reputation, products, services and operational support.
• Contribute to initiatives that help achieve business goals and customer experience KPIs.
• Collaborate with a broad range of stakeholders across the business.
• Support special projects that deliver meaningful outcomes for customers.
• Assist with customer research, surveys and feedback programs.
• Take part in graduate program workshops, networking and development sessions with other graduates.

Required profile

• Degree in Marketing, Product Design, Service Design, User Experience, Business, Communications or a related discipline, completed within the last two years.
• Previous exposure to customer experience, customer service, retail, internships, university projects or work experience is highly valued but not essential.
• Interest in the technology and telecommunications industry.

Required skills

• Strong analytical skills and problem-solving approach.
• Excellent written and verbal communication.
• Exposure to customer insight tools such as Qualtrics, SurveyMonkey, AI models or similar.
• Organisational and planning skills, including coordinating interviews, surveys and research.
• Stakeholder management, creativity, time management and prioritisation.

What we offer

• Structured development pathway with mentoring, professional development and clear milestones.
• 26 weeks paid parental leave for permanent employees.
• Discounted internet up to $109 per month, 20% off mobile services and fitness passport.
• Flexible working arrangements, Employee Assistance Program and discounts with Specsavers and HCF.
• Monthly rewards and recognition, internal training and yearly Aussie merch allowance.