General Manager – Luxury Landmark Hotel

About the role

The Luxury Landmark Hotel is seeking an experienced General Manager to lead the property through its pre‑opening phase and into successful ongoing operations. You will be responsible for shaping the guest experience, driving financial performance, and fostering a culture of personalised hospitality.

Key responsibilities

• Lead the pre‑opening programme, operational mobilisation and transition to full operation.
• Establish operating standards, policies, procedures, service frameworks and departmental plans.
• Develop the organisational structure and recruit, onboard and mentor the executive leadership team and broader workforce.
• Oversee operational readiness, including technology, suppliers, training, service rehearsals and opening preparations.
• Deliver intuitive, highly personalised and memorable guest experiences across every touchpoint.
• Maintain a visible and hands‑on presence with guests, team members and key stakeholders.
• Oversee all hotel operations, including Guest Experience, Food & Beverage, Housekeeping, Spa & Wellness, Events, Engineering and support functions.
• Build a positive workplace culture based on respect, accountability, collaboration, development and recognition.
• Lead budgeting, forecasting, revenue management, cost control and operational performance reviews.
• Identify opportunities to grow revenue across accommodation, dining, wellness, events and guest experiences.
• Provide accurate reporting and strategic recommendations to the Managing Director and ownership group.
• Represent the hotel brand with investors, tourism bodies, suppliers, industry partners and the Hunter Valley community.

Required profile

• Minimum five years’ experience as General Manager of a luxury or ultra‑luxury boutique hotel or resort with fewer than 80 rooms.
• Demonstrated experience in hotel pre‑opening, mobilisation or major operational transition.
• Strong leadership experience across all major hotel departments, particularly Food & Beverage.
• Proven ability to recruit, develop and inspire high‑performing leadership teams.
• Exceptional communication, stakeholder management, judgement and emotional intelligence.

Required skills