General Manager, Club and Member Development

About the role

Surf Life Saving Queensland is seeking a General Manager, Club and Member Development to join its Executive Leadership Team. Reporting directly to the CEO, the role leads the growth, sustainability and success of clubs, members and volunteers across Queensland. It is described as both strategic and hands-on, working with club leaders, volunteers, boards, branches and internal stakeholders.

Key responsibilities

• Strengthen the capability, governance, leadership, financial resilience and succession planning of Surf Life Saving Clubs and Supporter Clubs, and tailor support to each club's needs.
• Develop strategies to attract, retain and engage members and volunteers, and support leadership development and volunteer pathways.
• Provide leadership to Regional Managers and regional teams, and build partnerships with Branch Presidents, Boards and key stakeholders so local issues inform state-wide decisions.
• Support clubs with governance, compliance and capability, oversee complaints, grievances and integrity matters, and deliver education and resources for volunteer leaders and committee members.
• Contribute to organisational strategy and business performance as part of the Executive Leadership Team, advise the CEO and Board, and lead a high-performing team.
• Champion diversity, equity and inclusion across the movement.

Required profile

• Significant senior leadership experience leading diverse teams and functions.
• Experience in membership, volunteer, community, sporting or not-for-profit organisations.
• Demonstrated experience supporting governance, organisational capability and sustainable performance.
• Strong commercial, financial and risk management capability.
• Excellent judgement, communication and emotional intelligence; able to handle complex and sensitive stakeholder matters professionally.
• Experience in Surf Life Saving, emergency services, sport or another federated membership organisation is highly regarded but not essential; relevant tertiary qualifications are desirable, and governance or legal expertise is viewed favourably.

What we offer

• Salary packaging to increase take-home pay.
• Paid parental leave.
• Membership to Fitness Passport and an employee assistance program.
• Convenient office in South Brisbane, flexible and hybrid working, and onsite parking.