Front Office Representative

About the role

Stamford Plaza Adelaide is looking for an enthusiastic, customer-focused Front Office Representative to join its Front Office team. As the first point of contact for guests, you will help create memorable first impressions and deliver the high standard of service expected of Stamford Hotels & Resorts. This is a permanent part-time position of 30 to 60 hours per fortnight, on a rotating roster covering morning, afternoon and weekend shifts.

Key responsibilities

• Welcome guests and deliver a seamless check-in and check-out experience
• Respond to guest enquiries professionally, efficiently and courteously
• Assist guests with reservations outside Reservations operating hours
• Answer and direct internal and external telephone calls
• Coordinate guest requests with the relevant hotel departments
• Process guest payments in line with hotel policy and procedures
• Promote hotel facilities, services and special offers
• Maintain accurate guest information and reservation records using Opera PMS
• Resolve guest concerns promptly and professionally

Required profile

• Previous Front Office, Guest Services or customer service experience, preferably in a hotel
• Hospitality qualification or current study in Hospitality Management (desirable)
• Exceptional communication and interpersonal skills, strong attention to detail and organisation
• Ability to stay calm and professional in a fast-paced environment, with excellent problem-solving skills
• Positive, flexible, team-oriented attitude and well-presented appearance
• Availability for a rotating roster including mornings, afternoons, weekends and public holidays
• Unrestricted working rights within Australia

Required skills

• Experience using Opera PMS or a similar property management system (desirable)

What we offer

• Opportunity to work with industry professionals in an exciting hotel environment
• Career development opportunities
• Staff meals on shift, discounted parking and a food and beverage discount program

To apply, submit a cover letter and resume; only shortlisted candidates will be contacted for an interview, and recruitment agencies are not accepted.