Front Office All-rounder

About the role

The Front Office All-rounder will be the first point of contact for guests, handling registration, departures and providing information to ensure a memorable stay at Novotel & Ibis Melbourne Central.

Key responsibilities

• Provide efficient guest registration and departure services, maintaining accurate guest accounts.
• Answer incoming calls professionally, striving for total customer satisfaction.
• Maintain strict security procedures to protect guest confidentiality and safety.
• Welcome guests, assist with luggage, manage car parking, and offer tourism, dining and entertainment recommendations.

Required profile

• Ability to work morning, afternoon and night shifts across a 7‑day roster.
• Open, unrestricted driver’s licence.
• Customer‑focused with great attention to detail.
• Reliable, well‑groomed and a strong team player.
• Excellent communication and interpersonal skills.

What we offer

• Employee benefit card with discounted rates worldwide from day one.
• Learning programs through Accor Academies.
• Opportunities to develop talent and grow within the property and globally.
• Ability to make a difference via corporate social responsibility activities.
• Commitment to diversity and inclusion.