Front Desk Receptionist - Punthill Sunshine

About the role

Punthill Sunshine is a 90-apartment hotel with a gym, conference facilities and secure parking, located five minutes' walk from Sunshine Train Station. Reporting to the Hotel Manager, you will be part of a small team creating lasting memories and exceptional experiences for every guest. The position is permanent and part-time, paid $27.97 per hour, in Melbourne.

Key responsibilities

• Deliver a high level of guest service at all touchpoints, from check-in and check-out to during the stay
• Solve complaints and problems creatively
• Act as a true host and local connection, advising guests on points of interest in the area
• Handle emergencies safely and professionally
• Explore ways to increase the number of returning and new guests
• Support the Hotel Manager in keeping the hotel to Veri-Best standards

Required profile

• Adaptable, enjoys variety and works with an ownership mindset
• Customer service experience
• Ability to work as a team and independently
• Flexible to work various shifts, including weekends and public holidays on rotation; no overnight shifts required
• Approved Australian working rights (citizenship, permanent residency or visa with approved working rights)
• First Aid certificate (or ability to obtain it before starting)
• Responsible Service of Alcohol certificate (or ability to obtain it before starting)

What we offer

• National career growth opportunities and accelerated development in hotel management or corporate areas
• Onboarding and ongoing support, including the Fast-Track Hotel Management Development program
• Flexibility, job security and a relationship-focused culture
• Referral bonuses up to $1000, accommodation discounts across the network and private health insurance discounts
• Employee Assistance Program