Founding Conversational Designer, APAC

About the role

Cresta is a unified AI platform combining conversational AI agents, real-time human agent augmentation and conversation intelligence, used by companies such as United Airlines, Cox Communications and Marriott. As the Founding Conversational Designer for APAC, you will shape how Cresta delivers conversational AI solutions across the region, leading the design and deployment of AI conversation models that power real-time coaching for contact center agents and virtual agents across voice and chat. This is a strategic, customer-facing role combining conversational design expertise with project ownership and regional influence.

Key responsibilities

• Own end-to-end AI delivery projects across APAC, from discovery and requirements gathering through solution design, build, deployment, QA and post-launch optimization
• Help shape scalable delivery frameworks and best practices for international customers, and manage multiple concurrent customer implementations
• Translate customer business objectives into conversational AI solutions for sales, retention, collections and customer service
• Drive alignment with stakeholders through working sessions, solution reviews and executive presentations
• Lead model maintenance and performance tuning, and deliver the Opera Enablement Program so customers can design, build and QA their own models
• Design virtual agent solutions using flow-based, prompt-based and hybrid architectures
• Contribute to internal documentation, implementation standards and delivery methodologies, and partner with North American teams

Required profile

• 2+ years of experience in conversational design, conversational AI, bot development or related fields
• Demonstrated project management experience managing multiple complex workstreams
• Ability to present complex solutions to enterprise stakeholders, including executives
• Experience working directly with enterprise customers in implementation, consulting or delivery roles
• Global or international customer experience preferred; fluency in a second language strongly preferred; linguistics background preferred

Required skills

• Prompt engineering (preferred)
• Dialogflow CX (preferred)
• Strong written and verbal communication, influencing technical and business stakeholders

What we offer

• Medical, dental and vision coverage, paid parental leave, and a remote work setup budget
• Monthly wellness and communication stipend and 20 days of vacation
• Competitive, location-based pay including base, bonus and equity