Foreign Exchange Sales & Call Consultant

About the role

Travel Money Oz, part of Flight Centre, provides foreign currency solutions for holidaymakers. This role turns inbound enquiries into confirmed in-store visits and transactions, while protecting margin and delivering strong commercial outcomes. It is a Monday to Friday position based at the Camberwell office in Victoria.

Key responsibilities

• Handle inbound customer calls and quickly understand their FX needs.
• Qualify enquiries, including currency, transaction amount, travel plans and urgency.
• Check live rates and stock availability and provide accurate quotes within approved parameters.
• Build rapport and use sales skills to convert enquiries into confirmed store visits.
• Identify opportunities to upsell relevant products and value propositions.
• Use judgement to find the best store outcome when stock or customer requirements vary.
• Work closely with store teams, giving clear lead information and supporting a smooth handover.
• Manage calls against agreed KPIs, including call time, conversion and lead quality.
• Respond to store queries and keep teams updated on Deal Desk availability and lead activity.

Required profile

• 1-2 years' experience in customer-facing telephone sales or service.
• Proven experience converting enquiries into sales or confirmed outcomes.
• Experience quoting or negotiating pricing, rates or similar commercial transactions.
• Comfortable working to KPIs such as call targets, conversion rates and lead management.
• A confident, commercially minded approach with strong attention to detail.
• Experience in FX, financial services, travel, retail or a centralised sales environment is highly regarded.