Food & Beverage Supervisor

About the role

Oaks Port Douglas Resort is looking for an enthusiastic, service-driven Food & Beverage Supervisor on a full-time basis. This is a hands-on operational leadership role supporting the daily success of Oak & Vine Restaurant and the resort's conference and events operation, overseeing dinner service, functions, conferences, weddings and special events while leading and developing a high-performing team.

Key responsibilities

• Lead and support the Food & Beverage team to deliver professional, efficient, high-quality service across restaurant and event operations.
• Supervise daily dinner service and help execute conferences, functions, weddings and special events.
• Ensure exceptional guest experiences through active engagement, prompt resolution of concerns and attention to service standards.
• Train, mentor and develop team members, including onboarding new employees and coaching service techniques.
• Maintain brand standards and consistent service delivery across all food and beverage operations.
• Support service during peak periods with a hands-on approach and strong floor presence.
• Assist with rostering, labour management, shift coordination and workflow planning.
• Monitor stock levels and support inventory control to minimise wastage.
• Ensure compliance with RSA, food safety, hygiene and workplace health and safety standards.
• Work with management to drive operational improvements.

Required profile

• Previous experience as a Food & Beverage Supervisor or similar leadership role in a restaurant, hotel, resort or events environment.
• Demonstrated experience leading, coaching and developing hospitality teams.
• Strong operational knowledge of restaurant service, conferences, functions, weddings and events.
• Current RSA (Responsible Service of Alcohol) certification.
• Exceptional customer service skills and the ability to build positive guest relationships.
• Flexibility to work evenings, weekends and public holidays as required.
• Working rights within Australia or New Zealand.

Required skills

• Restaurant service and event operations
• RSA certification
• Team leadership and mentoring
• Organisational, communication and problem-solving skills

What we offer

• Career growth through learning and development programs.
• Hotel deals: 50% off stays at Minor Hotels in Australasia, 20% off for friends and family, international accommodation discounts.
• Retail rewards with cashback and discounts at 400+ retailers in AU/NZ, plus discounted entertainment and activities.
• Exclusive health insurance offers and workplace banking benefits.
• Parental and birthday leave, plus EAP and wellness support.