Night Auditor - GSE

About the role

Sheraton is hiring a Night Auditor / Guest Service Executive (GSE) at its Port Douglas property. The role covers front office operations during the night shift, handling guest issues and complaints, and keeping the front office department informed and efficient.

Key responsibilities

• Coordinate front office operations during the shift and ensure adherence to all standards and procedures.
• Handle guest problems and complaints with the support of the Duty Manager, restoring guest satisfaction and reporting incidents to the Manager on Duty.
• Notify and assist in investigations into safety and security matters.
• Share information quickly across the front office and relay relevant resort information to the Resort Operations Manager or General Manager.
• Look after equipment, report maintenance issues and take action on equipment breakdowns or safety concerns.
• Liaise with Housekeeping and Engineering so that enough rooms are available for arrivals.
• Ensure hotel credit policies are followed and encourage guests to use the hotel's outlets and facilities.
• Be proactive in spotting operational needs and ask other departments to help where demand is higher.
• Keep your work area clean and follow your Manager's directions.

Required profile

• Ability to work on time according to your rostered shift.
• Experience with OPERA is preferred.