Food and Beverage Attendant - Conference and Events

About the role

Sofitel Brisbane Central, a Sofitel property in the heart of Brisbane, is looking for motivated and energetic food and beverage attendants to deliver exceptional service at high-end conferences and exclusive events held in its event spaces, which can accommodate up to 1,100 delegates. The role covers serving food and beverages in line with Sofitel brand standards.

Key responsibilities

• Deliver outstanding customer service to guests during conferences and events
• Help set conference rooms promptly and accurately according to the function sheets, working with your team
• Ensure client expectations are met with food and beverage service that reflects luxury and Sofitel standards
• Take responsibility for your assigned rooms or sections during service
• Deliver all food and beverage requirements on time and as specified, serving professionally and in a timely manner
• Maintain cleanliness and hygiene standards in all service areas
• Collaborate with kitchen staff and event coordinators for smooth event execution
• Answer guest questions and resolve issues promptly and courteously
• Follow food safety and responsible alcohol service guidelines
• Take part in pre-event briefings and post-event debriefings

Required profile

• High school diploma or equivalent
• Proven experience in food and beverage service, preferably in a conference or events setting
• Excellent customer service skills with a friendly, professional demeanour
• Strong communication and interpersonal skills
• Ability to work efficiently in a fast-paced environment and teamwork-oriented
• Flexibility to work varying shifts, including evenings, weekends and holidays
• Physical stamina to stand for long periods and lift up to 25 pounds
• Responsible Service of Alcohol (RSA) certification (required)
• Food Safety Certification (preferred); knowledge of hospitality practices is a plus

What we offer

• Discounts for ambassadors, families and friends at Accor hotels worldwide
• Complimentary hotel stay package to celebrate your work anniversary
• Secure parking in central Brisbane for $10 per day
• Direct access to Central train station
• Complimentary food in the ambassador dining room
• Laundered uniforms