Field Service Manager

About the role

We are seeking an energetic, results‑oriented Field Service Manager to lead our Perth service team. Reporting to the WA Service Manager, you will drive operational excellence and grow our market‑leading brand through strong customer partnerships.

Key responsibilities

• Actively pursue new business and deliver service presentations.
• Manage service agreements, increase customer satisfaction and retention.
• Oversee selection, preparation and training of field service staff.
• Monitor technician performance against weekly KPIs and manage work allocation.
• Identify performance shortfalls and implement continuous improvement initiatives.

Required profile

• Proven management experience in Materials Handling, Automotive or Capital Equipment sectors.
• Strong track record of achieving results in a competitive environment.
• Excellent communication, negotiation and organisational skills.
• Tertiary qualifications in business or related fields are highly regarded.

What we offer

• Discounts and cashback from over 400 retailers nationwide.
• Health and wellbeing platform supporting mental, physical and financial goals.
• Corporate rates for private health insurance.
• Inclusive working environment and employee assistance programme.