Field Service Engineer

About the role

The Field Service Engineer will partner with Ford dealerships to optimise technical performance, improve workshop metrics and enhance customer satisfaction.

Key responsibilities

• Drive customer satisfaction, improve Fix It Right the First Time (FIRTFT) rates and reduce Vehicle Off Road (VOR) times.
• Provide expert vehicle diagnostic and repair assistance to dealers, responding to Technical Assistance Centre requests.
• Support dealer technician training plans, recruitment initiatives and recognition programmes.
• Facilitate Service Manager and Service Foreman meetings and ensure robust dealer processes for Field Service Actions.

Required profile

• Mechanical Trade qualification and full Australian driver’s licence.
• 3‑4 years experience as a Ford Master Technician or equivalent with strong diagnostic capability.
• Ability to understand and connect with customers.

Required skills

• Vehicle diagnostic and repair expertise.
• Knowledge of Ford products, special service tools and equipment requirements.
• Ability to generate technical reports for consumer tribunals and CRC cases.

What we offer

• Discounted lease car options.
• Flexible work arrangements and hybrid options.
• Growth and development opportunities via internal and external training.
• Paid parental leave from day 1, paid volunteer days and comprehensive employee assistance program.
• Wellness programs including free flu vaccinations and health checks.