Facilities Administrator & Events Coordinator

About the role

JLL is hiring a Receptionist/Facilities Administrator to work on-site in Southbank, VIC, for an employment-focused tech client. You will be the face of the front-of-house experience, responsible for building a lasting, collaborative relationship with clients and visitors. The role suits someone who enjoys supporting people and operations behind the scenes.

Key responsibilities

• Meet and greet clients and contractors and guide them through the sign-in process
• Deliver customer service that meets and exceeds on-site client expectations
• Coordinate bookings of meeting and conference rooms so schedules run smoothly
• Ensure room set-ups are ready for training sessions, meetings and events
• Keep meeting rooms stocked with stationery and supplies
• Maintain a tidy, welcoming reception area
• Check that audio-visual services are in place and working before use
• Support the facilities team with planned and corrective maintenance in the reception area
• Assist with staff moves and relocations, supply orders and ad hoc client requests

Required profile

• Previous experience in a receptionist, front-of-house or customer service role
• Friendly, welcoming personality with a strong customer service mindset
• Attention to detail and a commitment to quality service
• Self-starter able to work independently and take initiative
• Organised, able to prioritise multiple tasks, and a collaborative team player
• Prior experience supporting facilities or office administration is a plus

Required skills

• Excellent verbal and written communication
• Meeting room booking systems or access/security processes (a plus)

What we offer

• Employee discounts on fitness, wellbeing and other brands
• 18 weeks paid maternity leave
• Private health insurance discounts
• Active social club and employee assistant program
• Novated lease for EV cars
• Paid time off for volunteer work