Executive Manager, Crew Lead: Financial Crime - Customer Monitoring

About the role

The bank is looking for an experienced Executive Manager, Crew Lead to lead Customer Monitoring, one of its key Economic Crime capabilities. The crew strengthens how customer behaviour is monitored, identifies unusual or suspicious activity and modernises detection through intelligent, data-led and technology-enabled approaches. It is an opportunity to lead significant enterprise transformation in a regulated environment.

Key responsibilities

• Own the end-to-end strategy, roadmap, performance and delivery outcomes for the Customer Monitoring crew.
• Lead a multi-squad environment, aligning priorities, dependencies and outcomes across product, technology, data, risk, operations, delivery and change.
• Shape the crew's purpose, priorities and roadmap in line with Economic Crime strategy, enterprise priorities, regulatory expectations and measurable value.
• Turn strategic objectives into quarterly plans, squad priorities, milestones and performance measures.
• Partner with Product Owners, Crew Tech Leads, Technology, Risk, Operations, Data and business stakeholders.
• Drive a prioritised, outcome-focused backlog balancing transformation, resilience, regulatory delivery, risk reduction and customer impact.
• Set up governance across planning, delivery, risk, issues, dependencies, decisions, controls and executive reporting.
• Use data, metrics and insights to monitor performance, identify risks and support executive decisions.
• Resolve blockers, manage competing priorities and build partnerships across Economic Crime, Technology, Risk, Data and Operations.
• Champion simplification, automation, resilience, modern product practices and continuous improvement.
• Build a high-performing crew culture with clear ownership, engagement, accountability and pace.

Required profile

• Senior leader combining strategic thinking with practical execution, able to lead through complexity and ambiguity.
• Experience leading large-scale product, technology, operational or transformation teams.
• Track record delivering customer, regulatory, risk or business outcomes across multidisciplinary teams.
• Experience across product, technology, data, risk, operations, delivery and change functions.
• Strong commercial, strategic and operational judgement.
• Understanding of risk management, governance, controls and delivery assurance in a regulated environment.
• Stakeholder engagement and influencing skills, including with senior executives.
• Data-led approach to performance, prioritisation and decision-making.
• Advantageous: banking, financial services, risk, compliance, financial crime, data, analytics, detection, monitoring or operational transformation experience.