Executive Assistant to CEO & Executive Chairman

About the role

The Executive Assistant to the CEO and Executive Chairman provides proactive, trusted support that enables senior leadership to focus on the most critical enterprise priorities. Acting as an extension of the executive office, the role ensures seamless coordination of calendars, travel, meetings and stakeholder interactions across a global retail network.

Key responsibilities

• Manage complex, dynamic calendars for the CEO and Executive Chairman, protecting leadership time while maintaining accessibility.
• Coordinate domestic and international travel, expenses and logistics with high accuracy and foresight.
• Lead planning and execution of executive meetings, enterprise forums, events and leadership ceremonies.
• Partner with the Chief of Staff to translate strategy and cadence into daily operational actions.
• Synthesise information, data and insights to support decision‑making and follow‑through.
• Collaborate with EA community, Performance Partners, Culture, Capability and Communications teams for enterprise calendar alignment.
• Contribute to AI‑enabled improvements in calendar, travel, expense and event management processes.

Required profile

• Significant experience providing executive support to C‑suite leaders in a complex organisation.
• Proven ability to manage competing priorities, confidential information and high‑pressure stakeholder environments.
• Strong judgment, discretion and emotional intelligence to anticipate needs.
• Global cultural awareness; experience working with teams in the US, Japan and other regions.
• Japanese speaking is desirable but not essential.

Required skills

• Proficiency with Diligent and other executive support platforms.
• Experience using travel‑management platforms, Concur and SAP.
• Advanced Microsoft 365 skills.
• Ability to adopt AI‑enabled tools to improve productivity and coordination.

What we offer

• Vibrant open‑office environment in Richmond with hybrid work flexibility.
• Paid day off each year for volunteering.
• Free 7‑Eleven coffee and snacks in the office.
• Up to 15 weeks paid parental leave for primary carers and 4 weeks for concurrent leave.
• Access to unlimited LinkedIn Learning courses and a social club for regular events.