Entry Level Service Delivery Analyst

About the role

EY is hiring an Entry Level Service Delivery Analyst for its Service Delivery Centre in Ballarat. You will join a team that supports EY project teams across Australia on large-scale client engagements, helping ensure contract obligations are met in administration, billing, governance and reporting, and keeping track of schedules, deliverables, risks and issues. The role involves Australian Government security clearance, so Australian citizenship is mandatory. It is based in Wadawurrung country and can potentially be adjusted to work flexibly with reduced hours.

Key responsibilities

• Monitor and manage obligations in administration, billing, reporting and governance to meet contractual and operational standards.
• Verify transactions, review records and analyse risks to support proactive decision-making and project continuity.
• Prepare and maintain delivery frameworks, secretariat services and accurate records for all activities.
• Communicate with service providers and internal teams to resolve issues and align on audit findings and delivery activities.
• Use analytical skills to identify gaps, improve processes and deliver high-quality outcomes.

Required profile

• Australian citizenship, as the role requires Australian Government security clearance.
• Ideally experience in compliance, auditing or government-funded programs.
• Ability to identify gaps and drive continuous improvement in processes.
• Collaborative approach with initiative and willingness to learn in a team environment.

Required skills

• Strong analytical and detail-oriented skills, able to work with large data sets.
• Technical proficiency in Microsoft Office and experience maintaining project and process documentation.
• Clear, professional communication with service providers and stakeholders.

What we offer

• Career development with future-focused skills and world-class experiences.
• Flexible work arrangements.
• A benefits package including a yearly wellness incentive, an extra 8 weeks of flex leave per year, and family-friendly policies such as up to 26 weeks of gender-neutral paid parental leave.
• A competitive salary open to negotiation depending on skills and experience.