Entry Level Customer Service Agent

About the role

Join TSA Group as an Entry Level Customer Service Agent, supporting customers through inbound and outbound calls while delivering a friendly and informed experience.

Key responsibilities

• Handle a mix of inbound and outbound calls, addressing customer enquiries.
• Use effective communication to build rapport and provide engaging experiences.
• Maintain flexible hours to ensure availability when customers need assistance.

Required profile

• Based in Perth.
• Excellent communication skills with empathy and friendly conversation.
• Strong computer literacy and ability to multitask.
• Self‑motivated, eager to learn and celebrate successes.
• Resilient, solution‑oriented and able to perform at your best.
• Fixed internet connection and suitable work‑from‑home setup.

What we offer

• Multiple flexible working arrangements with hybrid opportunities after probation.
• Supportive team environment with regular social gatherings.
• Meaningful work helping customers choose suitable policies.
• Yearly retention bonuses, awards, prizes and health‑insurance discounts.
• Ongoing professional development, career progression and fully paid training.
• Loyalty perks and a special Christmas gift.