Employment Support Consultant

About the role

The Employment Services Team provides employment opportunities for people living with a disability under the Inclusive Employment Australia program. A full-time Employment Support Consultant is available, reporting to the Employment Services Team Lead, with the role based at the CBD and Noarlunga offices. The consultant assesses the vocational needs of clients with a disability (primarily vision loss or impairment) in terms of work skills, job search techniques and supports them through their employment journey. The position is on a fixed-term contract until 31 October 2030.

Key responsibilities

• Carry out client interviews, negotiate job plans, keep accurate records and detailed case notes, and manage system records.
• Identify skills gaps and vocational and non-vocational barriers, and plan and support services and activities such as short courses or voluntary work to overcome them.
• Train clients in job search processes, including letter and resume development, interview skills and telephone techniques.
• Help clients find employment through direct employer contacts, reverse marketing, networking and online job searching.
• Contribute to program outcomes and KPIs by maximising job placements and employment outcomes.
• Provide post-placement and ongoing support onsite and in the workplace, liaising with employers; assess workers at risk of losing their jobs because of their disability and negotiate with employers to help retain positions.
• Work with providers, health professionals and other services staff to meet client needs.
• Use computer systems including DSS WAOP, Microsoft Word, Excel, Job Ready, email and internal systems.
• Comply with IEA, NDIS and NSDS guidelines.

Required profile

• Experience in the Employment Services program or similar.
• Proven ability to work cohesively in a small team and to understand the issues facing job seekers and employees with disabilities from all backgrounds and cultures.
• Good interpersonal, negotiation and conflict resolution skills, with strong verbal and written communication and report writing and record keeping.
• Ability to elicit the information needed to assess client skills and needs, manage a caseload and meet key performance indicators regularly.
• Certificate IV in Employment Services, Disability Services, Training & Assessment is desirable.
• Valid driver's licence, NDIS Worker Clearance, Working With Children Clearance and completed NDIS Worker Orientation Module training.

What we offer

• Competitive remuneration and salary packaging.
• Professional development opportunities, EAP and wellbeing and recognition incentives.
• Paid parental leave.