Employment Outcomes Officer

About the role

Randstad, partnering with ALPA, one of Australia's largest Aboriginal-owned corporations, is recruiting an Employment Outcomes Officer for its Darwin Support Office (East Arm). Reporting to the Employment Pathways Team Leader, you will calculate, claim and track 52-week employment outcomes under the RAES Program, working with employers and remote site teams so that each participant's job success is recognised and funded.

Key responsibilities

• Calculate, lodge and secure employment outcome claims in government systems (ECSN/ESS) within strict NIAA deadlines
• Support employers and remote site teams to track payslips, resolve issues early and keep participants employed past the 52-week milestone
• Track project budgets, verify evidence and process monthly payments to stakeholders
• Perform internal data audits, identify trends and deliver weekly and monthly tracking reports to site teams and leadership
• Maintain participant datasheets and keep records accurate across all program systems

Required profile

• Proven experience in customer service, senior administration, claims processing or community services
• Undergraduate degree in Community Services or similar
• Extensive background in high-volume administration, customer service or claims processing roles
• Willingness to travel to remote Indigenous communities by light aircraft or unsealed roads, with relevant background checks

Required skills

• Hands-on experience with employment service systems such as ECSN, ESS or similar government databases
• Advanced Microsoft Excel skills
• Attention to detail and ability to meet assessed claims targets and key performance metrics

What we offer

• NFP salary packaging up to $15,900 per year
• 5 weeks annual leave plus 17.5% leave loading
• 12% superannuation