Client Services Officer

About the role

Relationships Australia NT is looking for a Client Services Officer in Darwin. As a welcoming and supportive first point of contact for individuals and families accessing its service, you will provide reception, telephone and administrative support across the organisation, helping clients navigate services, manage appointments and keep the front office running smoothly. The role is full time and ongoing.

Key responsibilities

• Provide a welcoming reception service and respond to incoming telephone enquiries
• Help clients understand available services, fee structures and payment options
• Coordinate client appointments and maintain accurate records, statistics and client information
• Handle sensitive and confidential information with care and professionalism
• Provide general administrative support, including correspondence, meeting minutes and spreadsheets
• Support client fee administration and follow up outstanding accounts
• Follow front office procedures and contribute to reviewing and updating documentation
• Assist with organisational events and support managers and staff

Required profile

• Demonstrated experience in administrative or client service support in a busy environment
• Excellent verbal and written communication, including a professional telephone manner and the ability to support people who are distressed
• Strong organisational skills and ability to prioritise competing workloads and deadlines
• Ability to build positive relationships with clients, colleagues and stakeholders
• Commitment to culturally safe, trauma-informed and client-centred practice
• Experience in community services, health or not-for-profit sectors is highly regarded
• All staff must complete Safeguarding Children training and mandatory reporting training on induction, and commit to the Code of Conduct

Required skills

• Confident use of Microsoft Office and client management systems
• Proactive, organised and flexible, able to work in a busy environment

What we offer

• 5 weeks annual leave plus 17.5% leave loading, and 3 extra paid Christmas closure days
• Up to $3,000 professional development funding annually
• Employee Assistance Program, one paid Wellness Day and regular cultural and wellbeing events
• Salary packaging with up to $15,899 tax-free per year, plus meal and entertainment benefits