Duty Manager (Super Host) - Front Office

About the role

Punthill Oakleigh, a 45-apartment serviced apartment hotel with gym, parking and guest laundry, is looking for a Duty Manager (Super Host) to report to the Hotel Manager. The role sits in a small team and covers front office operations, guest service and team leadership. The position is permanent and part-time.

Key responsibilities

• Oversee the front office, including complaint escalation and problem-solving, team management and training, rostering and timesheet approvals
• Deliver a high level of guest service at check-in, check-out and during the stay, setting the standards for the hotel
• Tailor guest experiences to create lasting memories
• Identify new sales leads and encourage the team to do the same
• Manage emergency situations safely and professionally
• Build strong relationships with teammates and guests
• Support the Hotel Manager with higher-level management and admin tasks

Required profile

• Adaptable, enjoys variety and has an ownership mindset
• Approved Australian working rights (citizenship, permanent residency or visa with approved working rights)
• First Aid certificate, or willingness to obtain one within the first month
• Responsible Service of Alcohol certificate, or willingness to obtain one within the first month
• Flexibility to work varied shifts throughout the week, including public holidays on rotation; no overnight shifts required
• Demonstrated experience leading a team and handling escalated complaints
• Customer service experience that sets a high standard

What we offer

• National career growth opportunities and accelerated development in hotel management or corporate areas
• Onboarding and ongoing support, plus the Fast-Track Hotel Management Development program
• Flexible hours and job security
• Referral bonuses up to $1,000, accommodation discounts across the network and private health insurance discounts
• Employee Assistance Program access