Duty Manager

About the role

Adina Hotel Pentridge Melbourne, set in the historic Pentridge precinct in Melbourne's north, is seeking an experienced and motivated Duty Manager. This is a hands-on leadership role for a hospitality professional who creates memorable guest experiences, leads teams and ensures smooth day-to-day hotel operations. The Duty Manager provides operational support across all departments and acts as a key escalation point for guest and operational matters.

Key responsibilities

• Oversee daily hotel operations and maintain exceptional guest service standards
• Lead, coach and support front office and operational team members
• Manage guest enquiries, feedback and service recovery situations professionally
• Ensure efficient operations during shifts, including evenings and weekends
• Monitor hotel presentation, safety and compliance standards
• Support occupancy management, arrivals, departures and revenue opportunities
• Coordinate with housekeeping, food & beverage and maintenance teams
• Assist with training, onboarding and development of team members
• Foster a positive and collaborative team culture

Required profile

• Previous experience as a Duty Manager, Front Office Supervisor or similar hotel leadership role
• Strong leadership and team development skills
• Exceptional guest service and communication abilities
• Proactive approach to problem-solving and decision-making
• Excellent organisational and time management skills
• Availability to work a flexible roster, including weekends and public holidays
• Desirable: first aid qualification and previous hotel experience