Duty Manager – Front Office Leadership

About the role

We are looking for a motivated, service‑focused Duty Manager to join the Front Office leadership team at Hotel Woolstore 1888, a boutique property in Darling Harbour. This hands‑on role is the key point of contact on shift, ensuring smooth daily operations across reception, reservations and guest services.

Key responsibilities

• Lead daily front office operations as shift leader across all guest touchpoints.
• Support and coach the team to maintain high service standards.
• Manage guest feedback and service recovery with confidence and care.
• Oversee reservations accuracy and contribute to revenue performance.
• Ensure clear communication and coordination with other hotel departments.
• Assist with rostering, operational planning and provide flexible support across hotel functions.

Required profile

• 2–4 years of experience in hotel operations with leadership exposure.
• Strong passion for hospitality and delivering standout guest experiences.
• Confident communication skills and ability to build rapport quickly.
• Calm, adaptable and solution‑focused approach in a busy environment.
• Availability for a rotating roster including evenings, weekends and public holidays.

Required skills

• Working knowledge of PMS systems, preferably Opera Cloud or similar.