Duty Manager - Crowne Plaza Geelong

About the role

Crowne Plaza Geelong, located on Geelong's waterfront near the convention and exhibition centre, offers 200 guest rooms, a restaurant, a bar with views of Corio Bay and conference spaces. As Duty Manager you are a visible, proactive leader who acts as the main point of contact during your shift, supporting team members across departments, resolving guest concerns and keeping service, safety and operational standards high.

Key responsibilities

• Support the Assistant Front Office Manager in front office operations and brand standards
• Be the first point of contact for guests and colleagues during your shift, taking ownership of feedback, enquiries and concerns
• Oversee daily operations across Front Office, Housekeeping, Food & Beverage and Maintenance, and monitor room inventory, occupancy and guest requests
• Carry out regular floor walks and check that standards, policies and procedures are followed
• Supervise arrivals and departures, luggage, baggage storage and valet parking
• Lead, coach and support front-line staff, and help with recruitment, onboarding and training
• Coordinate team rosters and respond to emergencies, critical incidents and security matters
• Manage guest billing enquiries, cash handling and daily financial procedures
• Promote IHG One Rewards and hotel initiatives

Required profile

• Previous experience as a Duty Manager or in a senior front office role in a premium or upscale hotel
• Proactive, solutions-oriented approach with strong leadership and communication skills
• Able to work independently and stay calm under pressure
• Over the minimum age requirement and holds a current full Victorian driver licence
• Full Australian working rights and flexibility for overnight, weekends and public holidays

Required skills

• Strong understanding of front office operations, guest service and hotel systems
• Opera Cloud experience desirable

What we offer

• Competitive salary
• Room discounts and training opportunities