Duty Manager - Birrong Sports Club

About the role

Birrong Sports Club, part of the Bankstown Sports group, is a community venue offering gaming, food and beverage and entertainment to its members and guests. It is looking for an experienced hospitality leader who understands gaming operations, compliance and service delivery in a busy registered club. Reporting to the Venue Manager, the Duty Manager is a hands-on, highly visible role leading frontline teams, overseeing gaming operations and maintaining compliance standards.

Key responsibilities

• Lead and support frontline teams across gaming, bar, food and beverage and venue operations
• Oversee gaming operations and maintain service and compliance standards
• Champion exceptional member and guest experiences
• Coach, mentor and develop team members
• Manage escalated customer enquiries and service recovery
• Ensure compliance with RSA, RCG, WHS and club operating procedures
• Maintain high presentation, safety and operational standards
• Oversee cash handling, reconciliations, incidents and shift reporting
• Assist with rostering, stock control, security and venue requirements
• Support promotions, events and member engagement activities
• Provide confident operational leadership during shifts and foster accountability and teamwork

Required profile

• Previous leadership experience in a registered club or gaming venue
• Previous experience as a Duty Manager, Gaming Supervisor, Gaming Manager or similar
• Strong gaming operational experience and knowledge
• Current RSA and RCG competency cards
• Understanding of gaming compliance and responsible gambling requirements
• Ability to lead, coach and develop teams
• Experience with cash handling, reconciliations, incident management and shift reporting
• Rotating roster including evenings, weekends and public holidays; current First Aid certificate highly regarded

What we offer

• 5 weeks annual leave plus additional wellbeing leave
• Daily meal allowance
• Career progression across a multi-venue hospitality group
• Ongoing leadership training, mentoring and professional development
• Reward and recognition programs and a supportive leadership team