Director, Strategic Accounts

About the role

Decagon is seeking a Director, Strategic Accounts to lead the acquisition and growth of its largest enterprise customers. The role operates in a highly autonomous, product‑focused environment, building pipelines with world‑class brands and collaborating closely with engineering to deliver customized AI solutions.

Key responsibilities

• Develop and execute a strategy to win and expand key strategic logos for Decagon.
• Build deep, trusted relationships with senior stakeholders across CX, product and operations.
• Understand customer business challenges to uncover expansion opportunities.
• Partner with founders, deployment strategists, and engineering to craft tailored solutions.
• Forecast, track and report pipeline and revenue performance.
• Create and manage account plans for strategic deals and provide market feedback to product leadership.
• Maintain expert knowledge of Decagon’s platform, services and industry trends.
• Travel moderately to meet customers and partners.

Required profile

• 7+ years of experience in strategic or enterprise sales with a proven record of growing revenue in large, complex accounts.
• Strong communication, presentation and negotiation abilities, comfortable speaking with C‑suite executives.
• Consultative, value‑based selling approach and ability to manage multiple stakeholders.
• Bachelor’s degree or equivalent work experience.
• Bonus: prior experience selling AI or customer‑support software.

What we offer

• Medical, dental and vision coverage for you and your family.
• Life insurance, disability benefits and a retirement plan.
• Parental leave and fertility benefits through Carrot.
• Monthly wellness stipend and daily office lunches and snacks.
• Flexible vacation policy (UK employees receive 25 days statutory leave).