Director – Communications Centre

About the role

The Director – Communications Centre leads the strategic and operational delivery of emergency and non‑emergency transport communications for Ambulance Tasmania, a key component of the Department of Health. This senior position ensures safe, timely, and resilient communication services across the state.

Key responsibilities

• Lead and manage day‑to‑day operations of the Communications Centre, including call receipt and dispatch for emergency and non‑emergency transports.
• Provide strategic advice and drive implementation of modern systems such as the GRN Radio System.
• Champion continuous improvement, operational resilience, and service excellence.
• Build and maintain strong relationships with internal stakeholders, emergency services, government agencies, and external service providers.

Required profile

• Demonstrated senior leadership and change‑management experience in complex operational environments.
• High‑level communication, negotiation and relationship‑building capabilities.
• Relevant qualifications and experience in ambulance operations and communications.
• Registration with the Paramedicine Board of Australia and eligibility to meet all essential licensing requirements.

Required skills

• GRN Radio System
• Radio communications infrastructure