Desktop Support Officer (Education)

About the role

Join Centorrino Technologies as a Desktop Support Officer in the Education sector, providing onsite technical support to customers in Howard Springs. You will work with a variety of devices and collaborate with specialist teams to ensure smooth operations.

Key responsibilities

• Ensure day‑to‑day operations run smoothly for education customers.
• Provide friendly, personable support to end‑users and build strong relationships.
• Identify and improve processes, seeking customer feedback for continuous improvement.
• Maintain up‑to‑date documentation and procedures.
• Take ownership of technology issues and coordinate with external third‑party organisations.
• Collaborate across teams to achieve successful outcomes for customers.

Required profile

• Passion for delivering exceptional customer service and resolving technical issues.
• Strong interest in technology and willingness to learn new solutions.
• Effective communication skills, calm and clear when troubleshooting.
• Positive, can‑do attitude with a proven track record of helping others.
• Excellent verbal and written communication for diverse stakeholders.
• Flexibility to handle unusual situations and adjust work schedules as needed.

Required skills

• Experience with Mac and PC desktop environments.
• Knowledge of tablet devices.
• Familiarity with server systems.
• Understanding of network infrastructure.
• Experience with voice platforms.

What we offer

• Extensive training and development opportunities.
• Discounts and benefits to maximise your earnings.
• Choice of IT equipment and access to cost‑price tech for personal use.
• Fun team events and an inclusive, diverse workplace culture.