Desktop Support Officer - Site Lead (Education)

About the role

Centorrino Technologies is seeking a Desktop Support Officer – Site Lead to ensure smooth day‑to‑day operations of customer environments in the education sector. You will lead onsite technical support, mentor a team, and maintain strong client relationships.

Key responsibilities

• Coordinate and deliver high‑quality onsite technical support across multiple locations.
• Diagnose and resolve hardware and software issues on Macs, PCs, tablets and voice platforms.
• Supervise and mentor a team of Desktop Support Officers, providing training and performance feedback.
• Maintain accurate incident records, generate performance reports and drive process improvements.
• Ensure compliance with company policies, security protocols and third‑party vendor interactions.

Required profile

• Passion for delivering exceptional customer service and resolving technical issues.
• Strong communication skills, able to explain problems clearly and remain calm under pressure.
• Proactive attitude with flexibility to adjust schedules or work additional hours as needed.

Required skills

• Experience troubleshooting Macs, PCs, tablets and voice platforms.
• Hardware and software diagnostics and resolution.

What we offer

• Extensive training and development opportunities.
• Discounts, benefits and choice of IT equipment for personal use.
• Fun team events and an inclusive, diverse workplace culture.