Customer Support Specialist

About the role

As a Customer Support Specialist at Plenti, you will be the first point of contact for customers, delivering professional assistance across phone, chat, and email. You will help ensure every interaction is positive, informative, and resolved quickly.

Key responsibilities

• Provide prompt, accurate support via phone, chat, and email as the first point of contact.
• Demonstrate empathy and a customer‑first approach while troubleshooting and resolving issues.
• Escalate complex matters to appropriate teams when necessary.
• Develop deep knowledge of Plenti’s products, services, and policies to guide customers confidently.
• Share insights and feedback with internal teams to drive process and product improvements.

Required profile

• Previous experience in customer service, contact centres, or financial services is desirable.
• Excellent verbal and written communication skills, able to explain complex information clearly.
• Strong customer focus with proven problem‑solving and conflict‑resolution abilities.
• Ability to thrive in a fast‑paced environment while maintaining attention to detail.
• Comfortable using customer service platforms, CRM systems, and digital communication tools.

What we offer

• Opportunity to make a real impact every day.
• Collaborative, supportive team environment.
• Growth and professional development in financial services and customer experience.
• Flexible working arrangements and volunteer/study leave.
• Monthly social events, office snacks, townhalls, and D&I initiatives.