Customer Success Manager - Education

About the role

Centorrino Technologies is seeking a Customer Success Manager – Education to drive long‑term satisfaction, retention and growth of its education customers, primarily secondary schools in Sydney. You will build trusted relationships with school leaders and ICT teams, helping them maximise the value of CT’s managed services and technology solutions.

Key responsibilities

• Manage a portfolio of education customers, establishing strong relationships with principals, business managers and ICT leaders.
• Develop deep understanding of each school’s strategic priorities, technology roadmap and compliance requirements.
• Act as the primary relationship owner, ensuring customers realise value from CT’s services and feel supported.
• Drive satisfaction, retention and account growth through proactive engagement, regular check‑ins and success planning.
• Identify and introduce technology services aligned with school priorities, such as cyber security, cloud, modern workplace and digital learning.
• Lead business reviews, translate service performance into practical outcomes and partner with delivery, sales and technical teams.
• Monitor customer health, risks and feedback, creating action plans to strengthen partnerships.
• Support adoption of new technologies to improve staff and student experiences and reduce operational friction.

Required profile

• Experience in Customer Success, Account Management or Service Delivery, preferably within education or complex technology services.
• Strong commercial awareness and ability to align technology solutions with school budgets and compliance needs.
• Proven ability to build trusted relationships and influence stakeholders at all levels.
• Highly organised, proactive and solutions‑focused with excellent communication skills.

Required skills

• Managed IT services, cloud, infrastructure, networking and cyber security.
• Modern workplace and device management technologies.
• Familiarity with vendors such as Microsoft, Cisco, HPE, Aruba, Fortinet, Palo Alto Networks, VMware.

What we offer

• Hybrid working model with team anchor days for collaboration.
• Extensive training and development opportunities.
• Discounts, benefits and choice of IT equipment.
• Fun team events and an inclusive, diverse culture.