Customer Success Manager – Digital Shelf, ANZ

About the role

The Customer Success Manager – Digital Shelf will partner with leading FMCG manufacturers across Australia and New Zealand to turn Digital Shelf data into actionable insights, improve online execution and link performance to commercial outcomes.

Key responsibilities

• Build strong relationships with e‑commerce, sales, category, marketing and digital teams, develop success plans and measurable use cases.
• Lead onboarding, enablement and regular client reviews to drive platform adoption and identify growth opportunities.
• Collaborate with NIQ product and technology teams on AI‑driven capabilities such as Agentic AI and conversational commerce.
• Own retention and renewal planning, identify expansion opportunities across capabilities, retailers and markets.

Required profile

• Experience in customer success, account management, e‑commerce, category management or similar client‑facing roles.
• Track record managing major FMCG, retail or consumer‑brand clients, preferably within digital, media or shopper agencies.
• Strong analytical ability to translate data into commercial insights.
• Confidence presenting to senior stakeholders and excellent commercial awareness of e‑commerce, technology and AI.

What we offer

• Flexible working environment.
• Volunteer time off and access to LinkedIn Learning.
• Employee Assistance Program.