Customer Success Engineer, Sydney

About the role

Cribl builds the telemetry infrastructure for the AI era, partnering with IT and security teams at many large enterprises to let them manage and analyze telemetry for humans and agents. The Customer Success Engineer (CSE) is a highly technical, remote-first role acting as a trusted advisor who coordinates across functions to help customers realize continuous value. The position is based in Sydney.

Key responsibilities

• Act as a trusted, strategic advisor for customers, driving the Customer Success lifecycle from onboarding to expansion
• Become the trusted product expert as customers build observability pipelines to transform data in their organizations
• Build and maintain relationships with stakeholders and senior management to drive success plans and KPIs at the largest customers
• Communicate with tech-touch customers using the customer success platform to automate responses with data-driven metrics
• Expand usage of existing use cases and identify new ones, teams and data sources to reduce, enrich and route data
• Work cross-functionally with sales, marketing, product, experience and engineering teams as the voice of the customer
• Keep customers healthy in their journey and continuously mentor and coach team members

Required profile

• At least 5 years in a related function with direct post-sales customer advocacy and engagement experience
• Strong communication and relationship management skills, with a customers-first mindset
• History of presenting to customers in program reviews or similar events
• Proven ability to develop new use cases around reducing, reusing, enriching and routing data
• Quick learner with good technical and problem-solving skills

Required skills

• Direct experience with Observability, Logs, Metrics, IT Operations and Security, and managing data pipelines through the data lifecycle
• Preferred: experience with Cribl products or administration of data engineering platforms (Splunk, Elastic, Datadog, Snowflake)
• Preferred: understanding of Customer Success Platforms such as GainSight
• Preferred: working knowledge of AWS, Azure and GCP