Customer Success Engineer – Australia

About the role

As the first Customer Success Engineer for Australia, you will act as the critical bridge between our customers and the Aikido Security platform. You’ll drive adoption, ensure customers realize value, and help prevent churn while tackling technical challenges.

Key responsibilities

• Engage with accounts at risk to prevent churn.
• Drive product adoption and maximize customer value.
• Escalate and resolve complex technical issues.
• Debug workflow problems and support onboarding for new clients.
• Deliver training sessions to customer teams.
• Share customer insights with the product team.

Required profile

• Senior‑level experience in customer success, technical account management, or a similar role.
• Mandatory experience in Application Security (AppSec).
• Tech‑savvy with the ability to debug and investigate technical workflows.
• Strong communication, proactive attitude, and a “get stuff done” mindset.
• Comfortable working independently and managing multiple priorities.
• Based in Sydney or Melbourne.

What we offer

• Short decision lines and big ownership.
• Opportunity to grow quickly and shape high‑impact projects.
• Top‑tier tech pay and equity.
• High trust, strong values, and zero corporate BS.
• Flexible working hours.
• An open, informal atmosphere that sticks to its values.