Customer Service Specialist (NDIS Support)

About the role

As a Customer Service Specialist at MyIntegra, you will be the front‑line of the customer experience, handling enquiries through phone, email, live chat and SMS. You will guide customers through the NDIS Plan Management process, ensuring they feel heard, understood and supported.

Key responsibilities

• Handle inbound and outbound enquiries across multiple channels with empathy and professionalism.
• Explain NDIS requirements and the benefits of Plan Management clearly and supportively.
• Build trust and rapport with customers through compassionate communication.
• Investigate and resolve issues by identifying root causes, offering solutions and following up.
• Maintain accurate records of all interactions for audit and compliance.
• Apply NDIS Program Rules and internal procedures to deliver informed support.
• Use MyIntegra’s systems, including Salesforce/CRM, to manage enquiries and complete administrative tasks.

Required profile

• Experience as a customer service agent in a call centre environment.
• Strong problem‑solving abilities and capacity to build empathy.
• Excellent verbal and written communication skills.
• High attention to detail and quality documentation.
• Effective time‑management in a fast‑paced setting.
• Ability to work both independently and as part of a team.
• Adaptability and willingness to seek guidance when needed.

Required skills

• Familiarity with CRM systems, particularly Salesforce.

What we offer

• Flexible hybrid work model (home and office).
• Supportive, inclusive team culture.
• Opportunity to make a meaningful impact for people with disability.
• Ongoing training, career development and progression.
• Employee Assistance Program and retail/health insurance discounts.