Customer Service Representative

About the role

We are seeking a customer‑focused professional to join our fast‑paced team in Mascot. You will support customers, manage enquiries and bookings, and provide timely solutions to ensure a positive experience.

Key responsibilities

• Respond to customer enquiries with accurate, timely information.
• Manage bookings, requests and changes efficiently.
• Assist customers with delays, issues and service disruptions.
• Maintain accurate customer and booking data across internal systems.
• Coordinate with internal teams to resolve issues and keep customers informed.
• Identify process improvement opportunities to enhance the overall customer experience.

Required profile

• Previous experience in customer service, contact centre or similar environment.
• Knowledge of the freight industry is highly regarded.
• Australian citizen or permanent resident.
• Strong attention to detail, organisational skills and ability to manage multiple priorities.
• Proactive problem‑solver who can work independently and as part of a team.

Required skills

• Excellent verbal and written communication.
• Proficiency in Microsoft Office.
• Experience using Salesforce.