Customer Service Representative

About the role

Join the Services Australia Tier 1 Digital Support team and help customers access information, navigate digital self‑service channels and find the support they need. You’ll receive fully paid training and ongoing coaching to build confidence and career progression.

Key responsibilities

• Handle inbound calls and other customer interactions.
• Assist customers in using digital and self‑service channels.
• Use multiple computer systems to retrieve information and record interactions accurately.
• Build rapport, explain information clearly and manage challenging conversations with empathy.

Required profile

• Customer‑focused with a genuine desire to help others.
• Clear communicator who can listen and explain information.
• Resilient and comfortable working in a fast‑paced environment.
• Motivated to learn, develop and take ownership of enquiries.

Required skills

• Comfortable using computers and learning new technology.

What we offer

• Fully paid training and career progression opportunities.
• Ongoing coaching, recognition, rewards and retention bonuses.
• Health insurance discounts and other employee benefits.
• Supportive team culture and stable full‑time employment.