Customer Service Representative

About the role

BINGO Industries are seeking a Customer Service Representative to join their Queensland team, delivering superior service through voice and digital channels.

Key responsibilities

• Answer voice and digital enquiries professionally and efficiently.
• Provide a positive customer experience while adhering to defined standards.
• Use sales techniques to convert queries into sales.
• Follow Bingo policies and procedures to minimise business risk.
• Adhere to rosters and be available for customers as required.
• Communicate courteously with employees and external customers.
• Build and sustain key customer relationships.
• Model the Bingo Way in all interactions.
• Achieve KPIs with accountability and ownership.

Required profile

• Prior experience in phone or face‑to‑face customer service roles.
• Passionate about helping customers and delivering exceptional service.
• Ability to grasp concepts and systems quickly.

What we offer

• Weekly pay and referral bonus of $1500 per friend.
• Training and progression opportunities within the BINGO family.
• Employee benefits such as novated car leasing, discounted health insurance, recognition program and retailer discounts.
• Inclusive workforce committed to diversity and Aboriginal and Torres Strait Islander representation.