Customer Service Representative

About the role

Join fast‑moving teams as a Customer Experience & Contact Centre professional in Brisbane. You will start from day one, handling customer interactions and delivering immediate impact.

Key responsibilities

• Handle inbound and/or outbound customer interactions professionally and empathetically.
• Identify customer needs and provide effective, timely solutions.
• Build strong relationships through clear and engaging communication.
• Maintain up‑to‑date knowledge of products, services, and processes.
• Accurately document customer interactions across internal systems.
• Resolve customer enquiries and complaints with care and efficiency.

Required profile

• Experience in a contact centre, customer service, or customer experience role.
• Strong communication skills with active listening and empathy.
• Confident problem‑solver able to navigate complex enquiries.
• Ability to multitask, prioritise, and adapt in a fast‑paced environment.
• High attention to detail and accurate data‑entry skills.
• Comfortable using multiple systems and learning new technologies.
• Team player with a positive, customer‑first mindset.
• Driven to meet and exceed individual and team performance targets.

Required skills

What we offer

• Opportunities with well‑known, reputable organisations across multiple industries.
• Brisbane‑based roles with hybrid/remote flexibility.
• Temporary and permanent positions to suit career goals.
• Competitive hourly rates/salaries plus potential shift loadings.
• Structured onboarding and training programmes.
• Supportive teams with strong leadership and career development opportunities.