Customer Service Representative

About the role

Join Probe CX as a Customer Solutions Specialist in a busy Springfield call centre, supporting a major Federal Government entity. You will be the first point of contact for the public, delivering essential services on behalf of a national agency while gaining valuable communication and problem‑solving experience.

Key responsibilities

• Handle a high volume of inbound calls and enquiries from the public.
• Translate complex government information into clear, actionable advice.
• Use empathy and active listening to resolve customer issues.
• Operate advanced software and multi‑screen environments to log interactions and retrieve information.
• Meet performance targets while maintaining quality service standards.

Required profile

• Transferable experience in customer‑facing roles such as retail, hospitality or previous call‑centre work.
• Problem‑solver with genuine empathy and a fast‑paced work style.
• Flexible availability across rostered hours (7:00 am – 8:00 pm).
• Australian citizenship, over 18 years old, and able to undergo a national background check.

Required skills

• Intermediate to advanced computer skills.

What we offer

• Competitive base pay plus superannuation, incentives and employee benefits.
• 10 days of paid comprehensive training.
• Full‑time or part‑time (20‑36 hrs) schedules, Monday‑Friday.
• Hybrid working options after initial onboarding.
• Career progression within a global organisation.
• Wellness program, 24/7 safety support, and discounts on fuel, groceries, tech and fashion.